As a family run business, we pride ourselves on our family values and are passionate about what we do. By continually asking “Is this good enough for MY mum” we make every effort to improve. These values run from the top to the bottom of our company.
All our Personal Home Carers (PHC) are directly employed by us and we never use agency staff. This means we can control the quality of care you will receive. Each PHC will have had passed through our rigorous training programme and have the right qualifications to meet your needs. The Registered Manager personally conducts regular supervisions on all staff so she is able to quickly identify if any extra training or support is required.
Outside normal office hours there is always a senior member of the team available to take calls from clients, as incidents don’t just happen between 9 and 5.
Helping Hands are fully regulated by the Care Quality Commission (CQC) and are an approved supplier of service to North Yorkshire County Council (NYCC) Health & Adult Services. We are members of the Independent Care Group (ICG), Skills for Care and Citation approved for Health & Safety and Employment Law.
Call for an informal chat about your needs and what we can do to help 01653 498007