The Helping Hands Client Charter
Our promise to you
We will always treat you with dignity and respect
We will always be at the end of a phone 24 hours a day
You will have regular contact from the management
All our Personal Home Carers (PHCs) have been fully vetted, references checked and have an Enhanced DBS (Disclosure and Barring Service).
We will keep you fully updated on any changes that are relevant to you
We will follow our Values at all times.
All our PHC’s will follow our on-going training system, and have taken any specialised training specific to you.
We will call you on a monthly basis, to make sure you have been happy with our service and if there are any changes you would like to make.
In addition, we will send out a customer satisfaction questionnaire annually, to help us improve our service further
We can provide your family with access to our Family App so they will always be up to date with how you are, no matter where they are.
Quality care at home. Speak to our friendly team today
01653 498007 | [email protected]
Our values
It is our aim to empower the clients we care for, to lead happy, fulfilled lifestyles and remain in their own homes regardless of age, gender or disability.
We do this:
We strive for EXCELLENCE in everything we do, and whilst our Carers all have different personalities, the quality and standards in delivery of care should be of the same high calibre.
We have PASSION about what we do, it is what drives us to become ‘Outstanding’ in delivering excellent care. By continually asking ‘is this good enough for MY mum?’ we make every effort to improve.
TRUST is central to all we do, in the relationships we form with clients, staff and other Health Care professionals. We are transparent and honest in all our dealings.
By showing RESPECT in all aspects in our business. We believe in giving due regard for your thoughts, feelings, wishes and rights as we work together, and we are committed to ensuring that this respect is demonstrated in all we do together.
Our values are Excellence, Passion, Trust and Respect.